Thoroughly understanding the limitations of the legacy platform and mapping out the business case for replacing an enterprise resource planning system will help agencies build for the future instead of reconstructing the past.
The keys to a successful enterprise resource planning (ERP) overhaul are planning, communication and change management, former city and county officials said during a webinar.
Before starting an ERP replacement, agencies should ask questions that will inform the business case for the project, said Christine Binnicker, director of state and local government technology at Guidehouse and a former deputy chief information officer for the city and county of Denver. She spoke about lessons learned from leading an ERP project in 2017 during a Feb. 22 webinar titled 'Executive Perspectives on Preparing for an ERP Replacement Project' and hosted by the National Association of Counties and Guidehouse.
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